Warranty Terms
- Warranty is applicable only if the mattress is purchased from an authorized Kurlon dealer.
- The warranty card and the relevant cash memo must be preserved and produced along with the mattress in case of a complaint.
- Stains occurring on the mattress tapestry after unpacking or removing the packing / poly bag and subsequent use at customer’s end will not be covered under the warranty.
- Cloth damage / tearing of cloth during usage will not be covered under the warranty.
- Opening of stiches (both quilt and tape edge) that is reported after 15 days of the purchase date will not be covered under the warranty.
- The transportation cost and handling charges towards replacement have to be borne by the customer.
- In case of warranty claim if any, the customer needs to bring the mattress to the point of purchase.
- Customers can avail ‘Service @ Your Doorstep’ where the company arranges for inspection of mattress / other products @ your doorstep at an
- Additional cost of Rs. 250/- per visit (within city limits) and Rs. 500 (outside city limits).
- While the company will do its best to replace the defective mattress at the earliest, the actual time required for replacement will depend on the availability of the product.
- If the variety of mattress that you had purchased has been discontinued, then you will be provided a new mattress in the same price range as the original mattress.
- If one of your pair mattresses has been sagged, then only the sagged mattress will be replaced, customer can avail replacement of both mattresses by paying the difference value.
- The rebate will be calculated on the MRP as on the date of exchange.
- Warranty doesn’t include damage resulting from improper usage. Please follow tips given under dos and don’ts.
- Warranty does not cover damages to the mattress due to infestation by insects / rodents / rats and due to any natural calamities.
- Warranty does not cover any damages or sagging in the mattress due to improper size and condition of the cot, uneven resting surface and improper structural design of cot.
- Warranty is not applicable for any smell that may occur during usage in an enclosed environment, moisture in air due to the surrounding environment / use of air conditioner, excessively wet surface and pouring of liquid on the mattress.
- Warranty doesn’t cover preferences in comfort level.
- Warranty doesn’t cover depression of less than 1.5” in the 5” thick mattress and a depression of less than 1” in the 4” & less thick mattress.
- Please note that when you use your mattress initially, there may be a slight depression as the mattress conforms to your body shape. This is normal and in no way will it reduce your comfort level.
- Claims, if any, arising from the warranty will be restricted to courts within Bengaluru Jurisdiction only.
- The decision of the company regarding the nature of defects and applicability of this warranty will be final.
