Warranty Terms
Warranty Terms
- Warranty is applicable only if the mattress is purchased from an authorized Kurlon dealer.
- The warranty card and the relevant cash memo must be preserved and produced along with the mattress in case of a complaint.
- Stains occurring on the mattress tapestry after unpacking or removing the packing / poly bag and subsequent use at customer’s end will not be covered under the warranty.
- Cloth damage / tearing of cloth during usage will not be covered under the warranty.
- Opening of stitches (both quilt and tape edge) that is reported after 30 days of the purchase date will not be covered under the warranty. The transportation cost and handling charges towards replacement will be borne by the company, except for additional charges levied by courier partners in case of higher floors. In such cases, we will request the customer to pay additional labor charges.
- In case of warranty claim if any, the company will replace the mattress at customer doorstep, subject to the address being in courier serviceable zone. In case the customer is in a non-serviceable area, we will deliver to the point of purchase.
- While the company will do its best to replace the defective mattress at the earliest, the actual time required for replacement will depend on the availability of the product.
- If the variety of mattress that you had purchased has been discontinued, then you will be provided a new mattress in the same price range as the original mattress.
- If one of your pair mattresses has sagging above tolerance level, then also both mattresses will be replaced.
- The rebate will be calculated on the invoice value. In case the invoice is not available, MRP at the time of purchase less 10% will be considered for rebate calculation.
- Warranty doesn’t include damage resulting from improper usage. Please follow tips given under dos and don’ts.
- Warranty does not cover damages to the mattress due to infestation by insects / rodents / rats and due to any natural calamities. Warranty does not cover any damages or sagging in the mattress due to improper size and condition of the cot, uneven resting surface, and improper structural design of the cot.
- Warranty is not applicable for any smell that may occur during usage in an enclosed environment, moisture in the air due to the surrounding environment / use of air conditioner, excessively wet surface, and pouring of liquid on the mattress.
- Warranty doesn’t cover preferences in comfort level.
- Warranty doesn’t cover depression of less than 15 mm in the 125 mm thick mattress and a depression of less than 37 mm in the mattress above 125 mm thickness.
Please note that when you use your mattress initially, there may be a slight depression as the mattress conforms to your body shape. This is normal and in no way will it reduce your comfort level. Claims, if any, arising from the warranty will be restricted to courts within Mumbai Jurisdiction only. The decision of the company regarding the nature of defects and applicability of this warranty will be final.
Net Settlement Value to be Paid by the Consumer
| Kurlon Mattress - Warranty Settlement Value (WSV) in percentage | |||||||||||||||||||||||||
| Mattress warranty | Usage Years | ||||||||||||||||||||||||
| 1st Year | 2nd Year | 3rd Year | 4th Year | 5th Year | 6th Year | 7th Year | 8th Year | 9th Year | 10th Year | 11th Year | 12th Year | 13th Year | 14th Year | 15th Year | 16th Year | 17th Year | 18th Year | 19th Year | 20th Year | 21st Year | 22nd Year | 23rd Year | 24th Year | 25th Year | |
| 1 Year | 100% | ||||||||||||||||||||||||
| 2 Years | 100% | 50% | |||||||||||||||||||||||
| 3 Years | 100% | 65% | 35% | ||||||||||||||||||||||
| 4 Years | 100% | 75% | 50% | 25% | |||||||||||||||||||||
| 5 Years | 100% | 80% | 60% | 40% | 20% | ||||||||||||||||||||
| 6 Years | 100% | 85% | 65% | 50% | 35% | 15% | |||||||||||||||||||
| 7 Years | 100% | 85% | 70% | 55% | 45% | 30% | 15% | ||||||||||||||||||
| 8 Years | 100% | 90% | 75% | 65% | 50% | 40% | 25% | 15% | |||||||||||||||||
| 9 Years | 100% | 90% | 80% | 65% | 55% | 45% | 35% | 20% | 10% | ||||||||||||||||
| 10 Years | 100% | 90% | 80% | 70% | 60% | 50% | 40% | 30% | 20% | 10% | |||||||||||||||
| 15 Years | 100% | 95% | 85% | 80% | 75% | 65% | 60% | 55% | 45% | 40% | 35% | 25% | 20% | 15% | 5% | ||||||||||
| 20 Years | 100% | 95% | 90% | 85% | 80% | 75% | 70% | 65% | 60% | 55% | 50% | 45% | 40% | 35% | 30% | 25% | 20% | 15% | 10% | 5% | |||||
| 25 Years | 100% | 95% | 90% | 90% | 85% | 80% | 75% | 70% | 70% | 65% | 60% | 55% | 50% | 50% | 45% | 40% | 35% | 30% | 30% | 25% | 20% | 15% | 10% | 10% | 5% |
The user had agreed on warranty terms as above and agreed to use the product as per user guide during warranty registration of the product