Warranty Terms

WARRANTY TERMS:

1. Warranty is applicable only if the mattress is purchased from an authorized Kurlon dealer.
2. The warranty card and the relevant cash memo must be preserved and produced along with the mattress in case of a complaint.
3. Stains occurring on the mattress tapestry after unpacking or removing the packing/poly bag and subsequent use at the customer's end will not be covered under warranty.
4. Cloth damage/tearing during usage will not be covered under warranty.
5. The warranty doesn't cover the side depression of the mattress.
6. Once the mattress is purchased, the refund amount cannot be initiated.
7. Any size variation reported after 5 days from the date of purchase will not be covered under warranty terms.
8. Opening of stitches (both quilt and tape edge) that is reported after 15 days of the purchase date will not be covered under warranty. The customer must bear the transportation cost and handling charges towards replacement.
9. In case of a warranty claim, the customer must bring the mattress to the point of purchase.
10. While the company will do its best to replace the defective mattress at the earliest, the time required for replacement will depend on the product's availability.
11. If the variety of mattresses you purchased has been discontinued, you will be provided a new mattress in the same price range as the original one.
12. If one of your pair mattresses has sagged, then only the sagged mattress will be replaced; the customer can avail of replacement of both mattresses by paying the difference value.
13. The rebate will be calculated on the MRP as of the exchange date.
14. The warranty doesn't include damage resulting from improper usage. Please follow the tips given under dos and don'ts.
15. The warranty does not cover damages to the mattress due to infestation by insects/rodents/rats and any natural calamities.
16. The warranty does not cover any damages or sagging in the mattress due to improper size and condition of the cot, uneven resting surface, and improper structural design of the cot.
17. Warranty is not applicable for any smell that may occur during usage in an enclosed environment, moisture in the air due to the surrounding environment/use of air conditioner, excessively wet surface, and pouring of liquid on the mattress.
18. The warranty doesn't cover preferences in comfort level.
19. The warranty doesn't cover depression of less than 1.5" in the 5" thick mattress and depression of less than 1" in the 4" & less thick mattress.

20. Please note that when you use your mattress initially, there may be a slight depression as the mattress conforms to your body shape. This is normal, and it will not reduce your comfort level.
21. Claims, if any, arising from the warranty will be restricted to courts within Bengaluru Jurisdiction only. The company's decision regarding the nature of defects and applicability of this warranty will be final.