Return & Replacement Policy
RETURN POLICY :
At Kurlon, we’re committed to ensuring you receive exactly what you ordered, in perfect condition. If you receive a wrong product, damaged product, or one with a manufacturing defect, simply contact our Customer Care team at customercare@kurlon.com or +91-8150000103 within 7 days of delivery.
All products in our catalog, including mattresses, accessories, and custom sizes, are eligible for return or replacement, as long as the issue is wrong delivery, damage, or a manufacturing defect. There is no trial period.
Once you raise a request through any channel (email or call), our team may ask for basic verification such as photos or videos of the issue. During pickup, the delivery team will carry out a quick quality check. Please keep your original invoice or proof of purchase handy. We’ll arrange a free doorstep pickup, and the replacement or refund will be processed after the QC check. There are no extra fees or hidden charges.
If a refund applies, we return 100% of the amount paid, with no deductions for shipping or payment processing. Refunds are processed within ~5 business days.
For customers classified as high-risk buyers and customers who reached the website through Meta Ads, a small non-refundable advance is required. This amount is fully refunded only if the product delivered is wrong, damaged, or defective.
There are no limits on returns and no additional eligibility rules, if the product delivered is wrong, damaged, or defective, it will be replaced. Items are non-returnable only when the issue does not fall under these conditions (eg: customer wants to return an item with no functional issue.)
REPLACEMENT POLICY:
Customer can reach out to customercare@kurlon.com or +91-8150000103 within 7 days of the delivery, for wrong product delivered or product having any manufacturing defect, once this is vetted we would be able to replace the product free of cost. At the time of pickup, quality assessment would be done to check the quality of product to be taken back.