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Terms & Conditions

PRODUCT DELIVERY TERMS & CONDITIONS

  1. The delivery dates for a product may vary based on stock availability.
  2. Product cancellation must be reported within 12 hours of purchase confirmation.

 

EXCEPTIONS TO OUR POLICIES (WARRANTY):

  1. Misused products or tampered products will not be eligible for returns.
  2. Mattress size will vary +/-12 mm in length, width & thickness. Users should allow a minimum of 72 hours for the mattress as per the instruction provided so that the mattress will regain its original shape. Any size variation reported after Ten days from the date of purchase will not be covered under warranty terms.
  3. A mattress that shall be returned will be in good condition without any fabric damages such as tears, stains, colour fading, bleeding, soil and burns.
  4. The original invoice with the company’s seal and signature has to be presented for all return requests.
  5. The cost of reverse shipping will be borne by Kurlon as long as the product has stayed on the premises of the original delivery location. In all other cases, the customer will pay the differential shipping charges.

     

    SHIPPING & TRANSPORTATION:

    The company takes exceptional care to pack and ship each product safely. The sale is complete once the goods are shipped to the customer. If the goods are delivered in damaged condition, the customer must inform the company immediately. Our customer care will get in touch with the customer for further information. Please write to customercare@kurlon.com or call on the toll-free number 8150000103.

    We will try to deliver the product on the promised date.
    After placing your order, our customer team will contact you for order confirmation. Once the order is confirmed, we will proceed with processing it.
    We request your confirmation during the interaction to expedite the execution process.
    Delivery may be affected in the case of holidays or unforeseen circumstances.

     

    RETURN POLICY : 

    At Kurlon, we’re committed to ensuring you receive exactly what you ordered, in perfect condition. If you receive a wrong product, damaged product, or one with a manufacturing defect, simply contact our Customer Care team at customercare@kurlon.com or +91-8150000103 within 7 days of delivery. 

    All products in our catalog, including mattresses, accessories, and custom sizes, are eligible for return or replacement, as long as the issue is wrong delivery, damage, or a manufacturing defect. There is no trial period. 

    Once you raise a request through any channel (email or call), our team may ask for basic verification such as photos or videos of the issue. During pickup, the delivery team will carry out a quick quality check. Please keep your original invoice or proof of purchase handy. We’ll arrange a free doorstep pickup, and the replacement or refund will be processed after the QC check. There are no extra fees or hidden charges. 

    If a refund applies, we return 100% of the amount paid, with no deductions for shipping or payment processing. Refunds are processed within ~5 business days. 
    For customers classified as high-risk buyers and customers who reached the website through Meta Ads, a small non-refundable advance is required. This amount is fully refunded only if the product delivered is wrong, damaged, or defective. 

    There are no limits on returns and no additional eligibility rules, if the product delivered is wrong, damaged, or defective, it will be replaced. Items are non-returnable only when the issue does not fall under these conditions (eg: customer wants to return an item with no functional issue.) 

     

    REPLACEMENT POLICY:

    Customer can reach out to customercare@kurlon.com or +91-8150000103  within 7 days of the delivery, for wrong product delivered or product having any manufacturing defect, once this is vetted we would be able to replace the product free of cost. At the time of pickup, quality assessment would be done to check the quality of product to be taken back.


    APPLICABLE LAW:

    All sales and interactions with Kurlon Enterprise Ltd shall be governed by, interpreted, and construed by the laws of India. In case of any disputes with Kurlon enterprise ltd, the same shall be subject to courts/authorities/forums in Bengaluru only.


    TERMS AND CONDITIONS:

    This page states the Terms and Conditions under which you (Visitor) may visit this Website. Please read this page carefully. If you do not accept the Terms and Conditions stated here, we will request you to exit this site. The business, any of its business divisions and its subsidiaries, associate companies or subsidiaries to subsidiaries or other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions by updating this posting. You should visit this page periodically to re-appraise yourself to the Terms and Conditions because they are binding on all users of this Website.



    USE OF CONTENT:

    All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations appearing on this site, except as otherwise noted, are properties owned or used under license by the business and/or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or the site content, is strictly prohibited. You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation’s or entity’s written permission.



    ACCEPTABLE WEBSITE USE:

    Security Rules Visitors are prohibited from violating or attempting to violate the security of the Website, including, without limitation:
     
    1. Accessing data not intended for such user or logging into a server or account which the user is not authorised to access.
    2. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation.
    3. Attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or “Trojan horse” to the Website, overloading, “flooding”, “mail bombing”, or “crashing.”
    4. Sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and/or its associate entities will have the right to investigate occurrences they suspect as involving such violations and will have the right to apply and cooperate with law enforcement authorities in prosecuting users involved in such violations.
    General Rules Visitors may not use the Web Site to transmit, distribute, store or destroy material:
     
    1. That could constitute or encourage conduct considered a criminal offence or violate applicable law or regulation.
    2. In a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others.
    3. That is libellous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.

     

    INDEMNITY:

     
    The User unilaterally agrees to indemnify and hold harmless, without objection, the Company, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of kurlon.com or their breach of the terms.

    LIABILITY:
    • User agrees that neither Company nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages resulting from the use or/and the inability to use the service or/and for the cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorised access to or/and alteration of user’s transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages.
    • User further agrees that Company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent.
    • User agrees that Company shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall the Company’s total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to the Company, if any, related to the cause of action.

     

    DISCLAIMER OF CONSEQUENTIAL DAMAGES:

    In no event shall the Company or any parties, organisations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organisation or entities were advised of the possibility of such damages.

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