Warranty is applicable only if the mattress is purchased from an authorized Kurlon dealer.
The warranty card and the relevant cash memo must be preserved and produced along with the mattress in case of a complaint.
Stains occurring on the mattress tapestry after unpacking or removing the packing / poly bag and subsequent use at customer’s end will not be covered under the warranty.
Cloth damage / tearing of cloth during usage will not be covered under the warranty.
Opening of stiches (both quilt and tape edge) that is reported after 15 days of the purchase date will not be covered under the warranty.
The transportation cost and handling charges towards replacement have to be borne by the customer.
In case of warranty claim if any, the customer needs to bring the mattress to the point of purchase.
Customers can avail ‘Service @ Your Doorstep’ where the company arranges for inspection of mattress / other products @ your doorstep at an
Additional cost of Rs. 250/- per visit (within city limits) and Rs. 500 (outside city limits).
While the company will do its best to replace the defective mattress at the earliest, the actual time required for replacement will depend on the availability of the product.
If the variety of mattress that you had purchased has been discontinued, then you will be provided a new mattress in the same price range as the original mattress.
If one of your pair mattresses has been sagged, then only the sagged mattress will be replaced, customer can avail replacement of both mattresses by paying the difference value.
The rebate will be calculated on the MRP as on the date of exchange.
Warranty doesn’t include damage resulting from improper usage. Please follow tips given under dos and don’ts.
Warranty does not cover damages to the mattress due to infestation by insects / rodents / rats and due to any natural calamities.
Warranty does not cover any damages or sagging in the mattress due to improper size and condition of the cot, uneven resting surface and improper structural design of cot.
Warranty is not applicable for any smell that may occur during usage in an enclosed environment, moisture in air due to the surrounding environment / use of air conditioner, excessively wet surface and pouring of liquid on the mattress.
Warranty doesn’t cover preferences in comfort level.
Warranty doesn’t cover depression of less than 1.5” in the 5” thick mattress and a depression of less than 1” in the 4” & less thick mattress.
Please note that when you use your mattress initially, there may be a slight depression as the mattress conforms to your body shape. This is normal and in no way will it reduce your comfort level.
Claims, if any, arising from the warranty will be restricted to courts within Bengaluru Jurisdiction only.
The decision of the company regarding the nature of defects and applicability of this warranty will be final.